CHARLESTON, W.Va. – Today, U.S. Senator Shelley Moore Capito (R-W.Va.) hosted Social Security Administration (SSA) Commissioner Frank Bisignano in Charleston, W.Va. to visit the social security field office. During the visit, Senator Capito and Commissioner Bisignano met with staff to discuss the improved customer service taking place.
“I was thrilled to welcome Commissioner Bisignano to West Virginia and show him firsthand the dedication of our Social Security staff. During our visit, we were able to see how recent improvements are helping to strengthen customer service and better meet the needs of West Virginians. I will continue working with Commissioner Bisignano and the Social Security Administration to ensure our field offices have the resources and support they need to provide timely, high-quality service to those who rely on them,” Senator Capito said.
“We serve more than 300 million Americans with Social Security numbers, and when any one of them visits or calls an SSA office, they deserve world-class customer service,” Commissioner Bisignano said. “The SSA customer service transformation is exactly what I saw today in West Virginia. Since my confirmation, I have visited field offices each week and the feedback I’ve received directly from employees has been instrumental to the progress Social Security has made to serve more people at faster speeds. Senator Capito and I talked with our dedicated SSA employees about how we can continue to make historic improvements here in West Virginia and across the country.”
Photos from today’s visit are included below:
U.S. Senator Shelley Moore Capito (R-W.Va.) and Social Security Administration (SSA) Commissioner Frank Bisignano visit the social security field office in Charleston, W.Va. on Thursday, August 21, 2025.
U.S. Senator Shelley Moore Capito (R-W.Va.) and Social Security Administration (SSA) Commissioner Frank Bisignano visit with staff at the social security field office in Charleston, W.Va. on Thursday, August 21, 2025.
# # #